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Cuci Pro Cleaning Services

Privacy Policy

Last updated: June 1, 2026

This Privacy Policy describes how Cuci Pro Cleaning Services Sdn. Bhd. ("we," "us," or "our") collects, uses, and protects information about visitors to our website (https://cleaningservicesmontkiara.my) and clients of our cleaning services.

Information We Collect

We collect information you provide directly to us, including:

  • Contact details (name, phone number, email address)
  • Property information (address, size, type) when you request a quote
  • Cleaning preferences and specific requirements
  • Payment information processed via bank transfer or e-wallet

We also automatically collect limited technical information from website visits:

  • Browser type and version
  • Pages visited and time spent
  • Referring website (if any)
  • IP address (anonymised where possible)

How We Use Your Information

We use collected information to:

  • Respond to quote requests and provide cleaning services
  • Schedule and coordinate cleaning appointments
  • Process payments and issue invoices
  • Send service confirmations and follow-up communications
  • Improve our website and services
  • Comply with legal and regulatory obligations under Malaysian law

How We Share Your Information

We do not sell your personal information. We share information only with:

  • Our cleaning team members for service delivery (limited to operational needs)
  • Payment processors and banking partners for transaction handling
  • Government authorities when required by Malaysian law

Data Security

We take reasonable security measures to protect your information, including secure communication channels, restricted access to client data within our team, and proper handling of payment information. However, no method of transmission over the internet is 100% secure.

Your Rights Under Malaysian Law

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Withdraw consent for data processing
  • Request that we delete your data, subject to our legal obligations

To exercise these rights, contact us at info@cleaningservicesmontkiara.my.

Cookies

Our website uses minimal cookies to support basic functionality and (in future) anonymous analytics. You can configure your browser to refuse cookies; this may affect site functionality.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated via prominent notice on the website.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: